I just don't understand what happened to work ethic these days. I live in Gurdon, Arkansas (about an hour from Texarkana). The closest Wal-Mart is 20 minutes away in Arkadelphia, AR. Hubby and I decided to pick up a few groceries over the weekend. We had about 30 items in our cart, not even close to being full and proceeded toward the check out. There were THREE young ladies (employees) standing at the end of their check out lines having a conversation. We pushed our buggy toward them and they all stopped talking and just stared at us like "How rude to interrupt our conversation". Then they started arguing over who HAD to check us out. "No, I did the last one, it's your turn" over and over for about 20 seconds. That's all it took for me to say "NONE of you have to check me out." I walked away and found another line. Hubby made a bee line for the manager. (Who did nothing, by the way)

I was upset with Wal-Mart to begin with because they obviously did not train these girls correctly. But the more I thought about it, and put myself in their (Wal-mart) shoes-it all comes down to those girls. I own a business and I know that I stress over and over to my frontline employees how important customer service is, but I can't make them do it and I don't know what they do when I'm not there. Those girls just didn't have good work ethic. If they went into a store and someone treated them the way they treated me, I'm sure they would have been irate.

Is youth today just so spoiled that they don't understand that a job is a job and you should do it to the best of your ability regardless? It has bothered me all weekend long. What do you think? What is the worst customer service you have ever received?

It's Monday-let's get through this together.

Kendra :)