Congratulations To CHRISTUS St. Michael Health System for National Patient Experience Recognition

CHRISTUS St. Michael Health System has been named among a select group of hospitals and health care systems across the country honored with the Healthgrades Outstanding Patient Experience Award for 2018.
According to the Press Release, this year, 439 hospitals received the Healthgrades Outstanding Patient Experience Award, representing the top 15 percent of hospitals in the nation for patient experience.

“We are honored to be recognized for the effort and energy this system puts into ensuring our patients have the best possible experience when they visit our facilities,” Chris Karam, President/CEO of CHRISTUS St. Michael Health System and Chief Patient Experience Officer for CHRISTUS Health, said. “I want to thank all of our Associates and providers who live our mission every day. They provide exceptional care to our patients, work diligently on their behalf, and they are proud to be a part of this team.”

As part of the analysis, Healthgrades evaluated 3,478 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from April 2016 to March 2017 to identify hospital performance in this area.

“It is a privilege to be recognized on this list of some of the most outstanding facilities in the country through the Outstanding Patient Experience designation,” said Novella Medlock, Patient Relations/Customer Services Director at CHRISTUS St. Michael Health System. “This honor is a testament to the hard work, dedication and expertise of CHRISTUS St. Michael, our medical staff, our nurses, our Associates and every member of our team who give their all every day to ensure that our patients are cared for in an environment that prizes our core values of dignity, integrity, compassion, stewardship and excellence.”

Healthgrades evaluated hospital performance by applying a scoring methodology to 10 patient experience measures, using data collected from a 32-question patient experience survey of the hospital’s own patients. The survey questions focus on patients’ perspectives of their care in the hospital, ranging from cleanliness and noise levels in patient rooms to factors such as pain management and responsiveness to patients’ needs. The measures also include whether a patient would recommend the hospital to friends or family.

“We value the feedback of our community and the patients we serve,” said Karam. “This recognition is based on their feedback and priorities. We will continue to build on the trust they place in us to deliver high-quality, faith-based care to every person that we see.”