Is a Check, Travel Voucher Enough for Damage to Passenger’s Belongings?
This woman's luggage (or what was left of it) was destroyed. Do you think the airline did enough to fix it?
Traveling is tough. It shouldn't be, but it is. There are deadlines to meet, restrictions to adhere to, not to mention the big personalities you may encounter along the way. It takes efficiency, patience and even forgiveness.
But even I may have had a hard time looking past what happened to a Texas woman recently.
According to WFAA in Dallas, Kristen Horabin arrived at DFW International Airport last weekend, only to find that her luggage was completely destroyed. In fact, her suitcase was so destroyed that they had to send it up the belt in a bin. She said most of her things were missing and half of what was left was destroyed.
She's quick to say that it's "just stuff" and she understands that it can all be replaced. As someone who puts sentimental value on everything, I'm not sure I could have done the same. She was told to file a claim, which she did.
The airline, American Airlines, apologized within 24 hours and told her they would send her a check worth $3,500 and also present her with a travel voucher valued at $300. Obviously they cannot go back in time to fix what happened to her bag and accidents certainly happen, but this bag looks like it got sucked through the engine. Kristen thinks someone just explaining what happened to her bag would have made a world of difference.
I have to agree with her as it seems like we've lost that human touch in 2018.
Watch below and tell us what you would have done in this situation...